Customer Service in the Car Transporting Industry

Honestly, I’m not really looking forward to shipping my vehicle to another state. The plan is to relocate due to employment reasons and to be closer to my loved ones. While I’m excited about the move in terms of the obvious benefits stated, I’m not as enthusiastic about making arrangements with an auto shipping company that I’ve never had to use before and having them keep one of my most prized possessions in their care for a few days.

Fortunately, I’ve heard several great reviews from those who’ve experience car transporting services in the past. Still, the thought of it all just doesn’t sit well with me yet. It would help to have more information on the topic, as well as assistance from company representatives who are invested in helping people like me who haven’t the slightest clue about the industry. When it comes to getting the ideal support specialist, take a look at what I find attractive.

A Smile in the Voice

It’s no fun calling a company and getting transferred to a customer service agent who sounds angry and condescending. Unprofessional agents can easily come off as insulting with sarcasm, snide remarks, or refusal to answer pertinent questions. I enjoy talking to someone who sounds pleasant and willing to help. A sunny disposition goes a long way when it comes to gaining the trust of potential clients.

Attentiveness

Active listening is another determining factor that’s high on the list. Everyone wants to feel heard regardless of the nature of the conversation. When it comes to learning about a new service, it’s especially important for newcomers to get their messages across and feel like the other person on the other end of the line fully understands them. If not, it’s highly likely that the two parties will end up trying to talk over each other and nothing positive results from that kind of situation.

Transparency

Ever come across a support specialist who pretends to know the answer to everything? This is clearly a bad move because no one knows everything and everyone is still in some sort of learning or developmental stage. An exceptional agent is comfortable with his or her own shortcomings and will readily admit when they don’t know the answer to something. Secondly, they’ll work to ensure they get the correct resolution from a higher-up or someone on their team who can help. I have more respect for those who don’t mind being truthful about their limitations. It makes it easier to relate and connect. Also, honesty is the foundation of every good business relationship.

Knowledgeable Answers

It’s comforting to know that I’m discussing matters with someone who’s been thoroughly trained and can successfully articulate the in’s and out’s of the car transporting process. Agents who are confident and forthright about making arrangements in this arena typically go a long way and rightfully gain accolades from the clients they’ve assisted. This, in turn, makes it easier for auto shipping companies to get more positive exposure.